Find answers in our FAQ & Knowledge Hub.

For customers calling, please note that our Customer Service is only available in the respective local language(s). Find your local contact here.

Our customer service can be reached via the contact form. Our intention is to reply within 24-48 hours, however, we are currently experiencing a high volume of emails and it could take longer. Thank you for your patience.

Here you will find our guarantee conditions. 

Our hand operated desalinators for life rafts require regular service and inspection. For commercial ships and airlines, we recommend to contract manufacturer certified service stations. You can look for them in our store locator by selecting SOLAS Survivor 06/35 Service Center.

We only carry spare parts for stoves which are still in production. There are specialized retailers for historic stoves who may be able to help you find the part you are looking for. You find them in our knowledge hub. 

Become a fan and post questions, comments and photos. Follow the links on the bottom left of every page.