PRODUCT RECALL: Optimus Gemini
Recall of Optimus Gemini portable 2-burner gas stove (8020872) due to an internal part of the gas regulator component may have a burr that may wear or tear a hole in the seal, causing gas to leak out of the back of the regulator, posing a fire hazard.
The current design does not allow for repair of the regulators. Stop using the Optimus Gemini stove affected by this recall immediately and return it to the original place of purchase for a full refund.
Affected Products
- Optimus Gemini portable 2-burner stove (see models in photo)
- Serial numbers: RG000001 to RG006788 and RG023004 and RG023323
- Sold from January 2021 to August 2022
- EAN/UPC/GTIN: 0604375208728
Identified Risk
The Optimus Gemini double burner stove has a gas regulator inside the body of the unit. An internal part of the gas regulator component may have a burr that may wear or tear a hole in the seal, causing gas to leak out of the back of the regulator, posing a fire hazard.
Decision to Recall
We have received reports of several incidents in Europe (7) and China (8) of a gas leak resulting from a tear in the seal of the regulator. No injuries were reported.
Our thorough investigation revealed that an internal part of the gas regulator may have a burr that may tear a hole in the seal, causing gas to leak out of the back of the regulator, posing a fire hazard. The current design does not allow for repair of the regulators.
Out of an abundance of caution and care for the safety of our customers, we are discontinuing the Optimus Gemini stove in the current design, and we are advising all customers to stop using their Gemini immediately and return it to the original place of purchase for a full refund.
Contact
For further information, please call Katadyn Canada at 1-877-962-1919 Monday through Thursday, from 9 am to 5 pm ET or send an e-mail to customer service.
FAQ’s
Why is the Optimus Gemini being recalled?
A thorough investigation revealed that an internal part of the gas regulator may have a burr that may wear a hole in the seal, causing gas to leak out of the back of the regulator, posing a fire hazard.
We are conducting this recall to keep our customers safe and to prevent injuries.
Where is my Optimus Gemini’s serial number?
Can the Optimus Gemini be repaired?
The current design does not allow for a repair of the regulator.
Will I be able to repair the Optimus Gemini myself?
No. Please do not attempt to repair the Optimus Gemini. Return it to us immediately for a full refund.
What amount will I be refunded for my Optimus Gemini?
You will be refunded the original purchase price.
How can I return my Optimus Gemini?
We recommend returning it to the place you purchased it. It is the most convenient way to receive your refund.
However, if this is not a convenient solution for you, please contact our customer service directly.
I cannot find my receipt. Can I still return my Optimus Gemini stove?
Yes. You can still return the stove without a receipt.
Has this issue caused any personal injury?
To date, no incidence or personal injuries have been reported in the US, Canada and the rest of the world.
When will the Optimus Gemini be available again?
The Optimus Gemini will not be available again.
My Optimus Gemini stove appears to be okay. Can I continue using it?
We are recalling all Optimus Gemini stoves. We do not recommend continuing to use your Gemini stove.